Teach it everything about your business.

The Knowledge tab of the AI Receptionist hub is where your AI learns the facts it needs to answer callers accurately — pulled from your website, pasted in, or added one at a time.

Start from your website

Paste your homepage URL and press Scan my site — the button reads "Scan my site" for a single page, or "Scan pages" once you've added more than one. While it works, the busy label reads "Chugging coffee…", then hands you a review before anything is saved.

app.klevadesk.com/agent/knowledge

Review what it learned

Scanning opens a modal titled "Here's what your receptionist learned". Each proposed item has a checkbox to accept it, an editable title and body, and a badge — New, Updated, or Unchanged — showing how it compares to what you already have. Accept what's right, tweak the wording to match how you'd say it, or skip what's wrong, then press "Apply selected".

Or paste the text

Some pages won't scan — a handful of Wix and Squarespace sites block it. When that happens, switch to "Paste page text" and paste your hours, services, or policies directly. It goes through the same review before anything is saved.

Your knowledge, organized

Everything the AI knows lands in Facts your AI uses, grouped into categories: Hours & location, Services & prices, Staff & specialties, Policies, FAQs, Helpful links, and Custom notes. Each fact has its own enable toggle — only enabled items reach the AI, so you can keep something on file without it being used yet. To add a fact by hand instead of scanning, press "Add fact".

Watch it in action

A quick tour of scanning a site and reviewing what came back:

Scanning your website into knowledge

Scan a page, review New and Updated items, and apply what's right.

Coming soon